Required skills

communication skills to relate to customers employees and government officers

literacy skills to

develop plans using a set format

interpret relevant regulatory taxation and insurance information

planning and organisational skills to schedule own work

problemsolving skills to develop solutions unique to a customer

numeracy skills to

interpret financial information

prepare quotes

technical skills to

estimate telecommunications work

operate simple computer software packages

Required knowledge

business banking principles

business registration and licensing requirements

cash or accrual accounting principles

Commonwealth state territory and local government legislative requirements relating to business operation

antidiscrimination

environmental issues

equal employment opportunity

industrial relations

OHS

taxation requirements

costs associated with running a business

current tax rates

industry codes of practice

industry standard

materials and labour costs

rates of pay

nature of legal responsibility

OHS responsibilities and procedures

sources of advice and specialist services

sources of information about regulatory taxation and insurance requirements and issues

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

produce a business plan and set up a business

define and meet customer needs

perform simple financial management tasks including completing BAS FBT and insurance documentation

quote for installation jobs that cover all aspects of costing

Context of and specific resources for assessment

Assessment must ensure

resources

Australian Taxation Office ATO guides

financial management record keeping software

access to industry standard labour rates and material suppliers

general office bookkeeping procedures

customer service guides

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate performing business tasks

review of business plans records and quotes prepared by the candidate

oral or written questioning on required knowledge and skills

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTSMBA Operate a contractor business with employees

ICTSMB4161A Operate a contractor business with employees.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Business plan may include:

Business may include:

Business insurance may include:

Business planning guidelines may include:

Provide and maintain a vehicle may include:

Customer may include:

Quote may include:

Margin for profit and ongoing costs may be: